FAQ

About

What is Decimal?

Decimal belongs to a new paradigm. We create unique, innovative and forward-thinking light fixtures by integrating pioneering technologies and collaborating with talented individuals around the world.

What does Decimal stand for?

Decimal is an ingenious brand, searching to communicate enthusiasm about how design and technology are reshaping our world.

Where is Decimal?

Decimal is a truly micro-multinational. We are based in Vancouver, Canada. We design, manufacture and assemble in Mexico, the EU and Canada.

Product

What composes a Decimal light fixture?

All Decimal light fixtures are composed of a cutting-edge proprietary LED module, and 3D printed shades designed by forward thinking designers around the globe.

What 3D printing technology does Decimal use?

All Decimal shades are 3D printed in futuristic factories using the most advance SLS technology, achieving the highest industrial 3D printing quality standards.

What kind of light sources do Decimal products use?

To deliver beautiful light, Decimal fixtures use a highly reliable proprietary LED module with an 80,000 hrs lifetime.

Do you only sell pendant lights?

Yes. Decimal sells pendant lights only. We'll let you know if we change our mind.

Do you have any safety/performance certifications?

All Decimal light fixtures are certified to UL/CSA standards for the United States and Canada. Contact us at info@decimalmade.com for certificates and additional information.

Who designs Decimal fixtures?

Our LED modules are designed in-house by our R&D team to the highest lighting standards. All shades are designed by forward-thinking designers around the globe.

Do you offer warranty on your products?

Our products are guaranteed to last and give you years of beautiful light. We offer a 3-year limited warranty in all our products.

Orders

Which payments options do you accept?

Orders can be paid via Bank Transfer, PayPal, or using American Express, MasterCard or VISA credit cards. To arrange other payment forms please contact us at: sales@decimalmade.com

Do you support multiple currencies?

Payments can only be processed in Canadian Dollars.

Your bank or credit card issuer may apply additional currency fees to your payment.

What happens after I place an order?

Once you've placed an order we'll manufacture it using the most advanced 3D printing technology available. We'll then inspect the quality of each product, carefully package it, and send it your way.

Can I cancel my order?

All Decimal products are made-to-order. Once an item goes into production, we can no longer change or cancel it. If we haven't yet started production on any of the items in your order, you are free to cancel it free of charge.

Large orders, wholesale, B2B?

Contact us at sales@decimalmade.com

Shipping

Do you ship worldwide?

We are able to ship to most countries in the world. Please review our list of shipping countries in our shipping policy.

Where are orders shipped from?

All our products are shipped from our facilities in Vancouver, Canada.

What is the delivery time for Decimal products?

All Decimal product are shipped within 15-20 days from the day of purchase. Delivery times may vary according to location, carrier and service. Please review our shipping policy for more information.

What if my order is damaged during shipping?

We want you to fully enjoy beautiful light. In the unlikely case your product arrives damaged contact us at support@decimalmade.com

Please review our terms and condition.

How much does shipping cost?

Decimal offers free standard shipping to most locations within Canada. Expedited shipping and international shipping are available, fees depend on the number of fixtures and may vary per country. Please review our shipping info and do not hesitate to contact us at sales@decimalmade.com